How can we help?

Email support@dolpho.app — we usually reply within two business days.

Your plan

How do I change my preferences?

Open Profile and tap Edit next to any answer. Dolpho will offer to update your week so every workout reflects the change.

A workout feels too hard or too long

Open the workout and tap Adjust → Easier, Shorter or More rest. Only that workout changes.

Why doesn't my workout show lap counts?

Add your pool length in Profile → Routine → Pool. Until then, sets are given in minutes so nothing is guessed.

I missed a swim — what now?

Nothing to catch up on. On the Today tab you can log it if you did swim, reschedule it, or skip it. Dolpho never doubles up your next workout.

Reminders

I'm not getting reminders

Check iPhone Settings → Notifications → Dolpho, and make sure you chose reminder times in Profile → Routine → Reminders. Reminders are only sent for swims with a set day and time.

Subscription

How do I cancel or change my plan?

iPhone Settings → your name → Subscriptions → Dolpho. Or in the app: Profile → Dolpho Premium → Manage.

I bought Dolpho Premium but it isn't unlocked

On the subscription screen tap Restore Purchases while signed in to the same Apple ID.

How do I get a refund?

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

Privacy

How do I delete my data?

In the app: Profile → Delete my data. This permanently removes your profile, plans and swim history from our servers. See the Privacy Policy.